Cyber Security & Digital Protection Policy

Effective Date: 20 August 2026

At Mak Eyewears, we are committed to protecting our customers, employees, business information, website, digital infrastructure, intellectual property, and online transactions from unauthorised access, fraud, misuse, cyber threats, and other security risks. This Cyber Security & Digital Protection Policy applies to www.makeyewears.com, our digital systems, online transactions, customer interactions, and related digital services.

1. OUR SECURITY COMMITMENT

Mak Eyewears takes reasonable technical, administrative, and organisational measures to protect its digital environment and information against:

Unauthorised access
Data theft
Fraudulent transactions
Malware and malicious attacks
Account misuse
Website attacks
Unauthorised copying or use of content
Payment fraud
Identity misuse
Other reasonably foreseeable cyber-security risks

However, no website, server, network, or internet transmission can be guaranteed to be completely secure.

2. WEBSITE SECURITY

We take reasonable steps to maintain the security and availability of www.makeyewears.com. Security measures may include:

Secure hosting infrastructure
SSL/TLS encryption where applicable
Access controls
Authentication mechanisms
Security monitoring
Software and system updates
Malware protection
Backups
Firewall and other security controls
Periodic security reviews

We may temporarily restrict, suspend, or disable parts of the website where reasonably necessary to investigate or prevent a security threat.

3. CUSTOMER ACCOUNT SECURITY

Where customer accounts or login facilities are provided, customers are responsible for maintaining the confidentiality of their:

Username
Password
OTP
Login credentials
Other authentication information

Customers must not share their credentials with third parties. Mak Eyewears will not be responsible for unauthorised activity resulting from a customer’s failure to protect their credentials, except where such responsibility cannot legally be excluded. If you suspect that your account has been compromised, please contact us immediately.

4. PAYMENT SECURITY

Payments may be processed through authorised third-party payment gateways. Mak Eyewears does not intend to store complete credit/debit card information on its own servers. Customers should never share their:

Card PIN
CVV
OTP
Internet banking password
UPI PIN
Passwords

with any person claiming to represent Mak Eyewears. Mak Eyewears will not request your UPI PIN, card PIN, or banking password through email, WhatsApp, phone calls, or social media.

5. FRAUDULENT ORDERS & TRANSACTIONS

Because Mak Eyewears may offer premium and precious-metal eyewear, we may apply additional verification procedures to selected transactions. Where reasonably necessary, we reserve the right to:

Verify customer information
Verify payment information
Request additional transaction confirmation
Hold an order temporarily
Cancel a suspicious order
Restrict an account
Refuse a transaction where fraud or misuse is reasonably suspected

Any action will be taken subject to applicable law.

6. CHARGEBACK & PAYMENT DISPUTES

Where a customer initiates a payment dispute or chargeback, Mak Eyewears may provide relevant transaction records to the applicable payment provider, bank, card network, or other authorised entity. Such records may include, where legally permissible:

Order information
Transaction information
Delivery information
Customer communications
Shipping records
Product information
Unboxing documentation
Proof of delivery
Other relevant records

This information may be used to investigate and respond to fraudulent or disputed transactions.

7. UNBOXING VIDEO & HIGH-VALUE PRODUCT PROTECTION

For premium and precious-metal products, customers are strongly advised to record a continuous and unedited video of the complete unboxing process. The video should begin before opening the package and should clearly show:

Shipping label
Package condition
Seals, if applicable
Complete opening process
Product
Accessories
Certificates/documentation, where applicable

This documentation may be required when investigating claims relating to:

Transit damage
Tampering
Missing products
Missing accessories
Product discrepancies

Customers should retain the original packaging until the product has been fully inspected.

8. CUSTOMER DATA PROTECTION

Mak Eyewears takes reasonable steps to protect personal information collected through its website and services. Personal information may include:

Name
Phone number
Email address
Billing information
Shipping information
Enquiry information
Order information
Technical information

Our collection and use of personal information are also governed by our Privacy Policy.

9. DATA ACCESS CONTROL

Access to customer and business information is restricted to authorised personnel, contractors, technology providers, and service providers who reasonably require such access for legitimate business purposes. We seek to apply appropriate access controls and permissions based on business requirements.

10. THIRD-PARTY SERVICE PROVIDERS

Mak Eyewears may use third-party providers for:

Payment processing
Website hosting
Cloud services
Logistics
Email communication
Customer support
Analytics
Marketing technology
Security services
Technical maintenance

Such providers may operate their own systems and policies. Mak Eyewears will take reasonable steps to use appropriate service providers, but we cannot guarantee the security, availability, or actions of independent third-party systems.

11. CYBER ATTACKS & SECURITY INCIDENTS

If Mak Eyewears becomes aware of a suspected security incident, we may take reasonable measures including:

Restricting system access
Temporarily disabling affected services
Investigating the incident
Securing affected systems
Resetting credentials where appropriate
Working with technology and security providers
Cooperating with relevant authorities where required
Taking other appropriate corrective measures

Where notification is legally required, affected individuals or authorities may be notified in accordance with applicable law.

12. MALICIOUS ACTIVITY

Users must not attempt to:

Hack our website
Bypass security controls
Access restricted systems
Access another customer’s account
Introduce malware
Upload malicious files
Launch denial-of-service attacks
Conduct unauthorised penetration testing
Scrape protected information
Attempt to steal customer information
Interfere with website operations
Manipulate transactions
Circumvent payment controls

Any such activity may result in immediate restriction of access and may be reported to appropriate authorities where required or considered appropriate.

13. FAKE WEBSITES & IMPERSONATION

Customers should purchase Mak Eyewears products only through our official website or authorised sales channels. Official Website: www.makeyewears.com Mak Eyewears is not responsible for transactions made through unauthorised websites, individuals, social-media accounts, or other channels falsely claiming to represent Mak Eyewears. If you discover a website, social-media account, email, or communication that appears to impersonate Mak Eyewears, please report it to: support@makeyewears.com

14. PHISHING & FRAUDULENT COMMUNICATIONS

Customers should be cautious of communications requesting:

OTPs
UPI PINs
Passwords
Card details
Unauthorised payments
Remote computer access
Cryptocurrency payments
Unusual bank transfers

Do not click suspicious links or download unknown attachments claiming to be from Mak Eyewears. When in doubt, contact us directly through our official contact details.

15. INTELLECTUAL PROPERTY PROTECTION

All Mak Eyewears intellectual property, including:

Brand name
Logo
Product designs
Product photographs
Website design
Graphics
Text
Videos
Marketing materials
Product descriptions
Original creative assets

is protected by applicable intellectual-property laws. Unauthorised copying, reproduction, modification, commercial use, distribution, or publication is prohibited unless written permission has been obtained from Mak Eyewears.

16. UNAUTHORISED USE OF PRODUCT IMAGES

Mak Eyewears product photographs and visual assets may not be used by third parties to:

Sell counterfeit products
Misrepresent affiliation with Mak Eyewears
Create fraudulent listings
Operate fake websites
Promote unauthorised products
Mislead customers

We reserve the right to take appropriate legal or technological action against unauthorised use.

17. SECURITY MONITORING

For security, fraud prevention, and system protection, Mak Eyewears or its authorised service providers may monitor certain website and system activity, subject to applicable law and our Privacy Policy. Such monitoring may help identify:

Unusual login activity
Suspicious transactions
Automated attacks
Fraud attempts
Malware
Unauthorised access
Other security threats

18. BACKUPS & BUSINESS CONTINUITY

We may maintain backups and recovery mechanisms for relevant business and website information. However, in the event of a major cyber incident, infrastructure failure, natural disaster, or other event beyond our reasonable control, temporary interruption or loss of service may occur. We will take reasonable steps to restore affected services.

19. FORCE MAJEURE

Mak Eyewears shall not be responsible for delays, interruptions, or failures caused by circumstances beyond its reasonable control, including:

Cyber attacks
Internet outages
Server failures
Power failures
Natural disasters
Fire
Flood
War
Government restrictions
Strikes
Transportation disruption
Telecommunications failures
Third-party infrastructure failures
Other force majeure events

This clause applies subject to applicable law.

20. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Mak Eyewears shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from:

Temporary website unavailability
Third-party service interruptions
Internet failures
Cyber attacks beyond reasonable control
Customer misuse of credentials
Unauthorised third-party websites
Fraudulent communications not originating from Mak Eyewears
Other events beyond our reasonable control

Nothing in this policy is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.

21. RESPONSIBLE SECURITY DISCLOSURE

If you identify a genuine security vulnerability affecting www.makeyewears.com, please report it responsibly to: Email: support@makeyewears.com Please provide enough information for our team to understand and investigate the issue. You must not:

Access customer data
Download confidential information
Modify or delete information
Disrupt website operations
Conduct destructive testing
Publicly disclose the vulnerability before giving us a reasonable opportunity to investigate

Unauthorised access or exploitation may be treated separately under applicable law.

22. RECORDS & INVESTIGATION

Where reasonably necessary for security, fraud prevention, legal compliance, or dispute resolution, Mak Eyewears may retain relevant records in accordance with applicable law and its data-retention practices. Such records may include transaction details, communications, delivery records, system logs, and other relevant information.

23. COOPERATION WITH AUTHORITIES

Mak Eyewears may cooperate with law-enforcement agencies, courts, regulators, payment providers, banks, or other authorised entities where required or permitted by applicable law. Information may be disclosed where reasonably necessary to investigate fraud, cybercrime, unlawful activity, security incidents, or legal claims.

24. CUSTOMER RESPONSIBILITY

Customers agree to use the website responsibly and provide accurate information when placing orders or submitting enquiries. Customers are responsible for ensuring that their devices, passwords, accounts, and internet connections are appropriately secured.

25. POLICY UPDATES

Mak Eyewears may update this Cyber Security Policy from time to time to reflect changes in technology, security practices, business operations, or applicable legal requirements. The updated policy will be published on this page with the revised effective date.

26. GOVERNING LAW

This Policy shall be governed by and interpreted in accordance with the laws of India, subject to applicable statutory, consumer-protection, privacy, and other mandatory legal requirements.

27. JURISDICTION

Subject to applicable law and the jurisdiction of any competent statutory or consumer forum, disputes arising out of or relating to this Policy, the website, or services provided by Mak Eyewears shall be subject to the jurisdiction of the competent courts having jurisdiction in Ghaziabad, Uttar Pradesh, India. Nothing in this clause is intended to restrict any mandatory legal right or remedy available to a customer under applicable law.

28. SEVERABILITY

If any provision of this Policy is found to be invalid, unlawful, or unenforceable, that provision shall be modified or removed to the extent necessary, while the remaining provisions shall continue in full effect.

CONTACT US

For cyber-security concerns, suspected fraud, impersonation, or security vulnerabilities:

Mak Eyewears
Website: www.makeyewears.com
Email: support@makeyewears.com
Phone: +91-9310474141

Mak Eyewears — Premium Eyewear, Crafted for Distinction.