Effective Date: 20 August 2026
At Mak Eyewears, every frame is crafted with premium and, in selected collections, precious materials. Due to the exclusive nature and value of our products, we follow a strict No Return & No Refund Policy, except in the limited circumstances mentioned below.
1. NO RETURN & NO REFUND
All purchases made through www.makeyewears.com are considered final.
We do not accept returns or provide refunds for:
- Change of mind
- Personal preference or styling preference
- Incorrect size or frame selection
- Colour or design preference
- Minor variations in finish, texture, or appearance that are inherent to premium materials and craftsmanship
- Products that have been worn, altered, customised, or damaged after delivery
Because our collections may include 24K Gold-Plated, 18K Solid Gold, and 925 Sterling Silver eyewear, products are handled as high-value and precious-material items and therefore cannot be returned as standard retail products.
2. DAMAGED PRODUCT ON DELIVERY
If your product arrives physically damaged, broken, or materially defective, please contact us immediately.
Any damage claim must be reported within 24 hours of delivery.
To help us protect both the customer and the brand from transit-related disputes, we strongly require customers to record a continuous, unedited video while unboxing the package.
3. IMPORTANT — RECORD YOUR UNBOXING VIDEO
For your protection and ours, please follow these steps:
Before opening the package:
- Start recording the video before opening the parcel.
- Ensure the shipping label and package condition are clearly visible.
- Record the entire unboxing process continuously.
- Show the outer packaging from all sides.
- Open the package on camera without stopping the recording.
- Clearly show the product, accessories, certificates, and packaging.
- If any damage or discrepancy is found, capture it clearly in the same video.
Please do not discard the original packaging.
An unboxing video may be required to process a claim relating to damage, missing items, tampering, or discrepancies at the time of delivery.
4. WHY IS THE UNBOXING VIDEO IMPORTANT?
Our products are premium eyewear and may contain precious metals. A complete unboxing video provides a transparent record of the condition of the package and product at the time of delivery.
This helps us investigate claims fairly and protects both our customers and Mak Eyewears against transit damage, tampering, or delivery-related disputes.
5. DAMAGE CLAIM PROCESS
If your product is received damaged:
Email: support@makeyewears.com
Phone: +91-9310474141
Please provide:
- Order number
- Delivery details
- Clear photographs of the package and product
- Complete unboxing video
- Description of the issue
Our team will review the claim and may request additional information before determining the appropriate resolution.
6. APPROVED RESOLUTION
If a claim is verified and approved by Mak Eyewears, we may, at our discretion, provide an appropriate resolution such as:
- Repair
- Replacement
- Another suitable resolution based on the nature of the issue
A refund will only be considered where specifically approved by Mak Eyewears and where required under applicable law.
7. PRODUCTS DAMAGED AFTER DELIVERY
Mak Eyewears will not be responsible for damage caused after successful delivery due to:
- Accidental impact
- Improper handling
- Scratches or misuse
- Exposure to chemicals or harsh substances
- Unauthorised repairs or modifications
- Normal wear and tear
- Improper storage or maintenance
8. CUSTOM / BESPOKE PRODUCTS
Customised, personalised, or bespoke eyewear is non-returnable and non-refundable, except where the product is verified to have a manufacturing defect or has been damaged before or during delivery, subject to this policy and applicable law.
9. IMPORTANT NOTICE
By placing an order with Mak Eyewears, customers acknowledge that our products are premium and may contain precious materials, and that our return and refund policy is therefore different from standard eyewear products.
We strongly recommend inspecting your package carefully and recording the complete unboxing process before opening or using the product.
10. CONTACT US
Mak Eyewears
Website: www.makeyewears.com
Email: support@makeyewears.com
Phone: +91-9310474141
Mak Eyewears — Precious Materials. Exceptional Craftsmanship.
