Effective Date: 20 August 2026

At Mak Eyewears, we understand that our products are premium and, in selected collections, crafted using precious materials. We therefore take special care in processing, packaging, and delivering every order securely.

This Shipping & Delivery Policy explains how orders placed through www.makeyewears.com are processed and delivered.

1. ORDER PROCESSING

Orders are processed after successful payment confirmation and necessary order verification.

Because certain Mak Eyewears products are premium, customised, or made using precious materials, processing times may vary depending on the product and order requirements.

If additional verification is required, processing may take longer. Our team may contact the customer using the contact information provided with the order.

2. DELIVERY TIME

Estimated delivery timelines will be communicated during the ordering process or through the order confirmation.

Delivery timelines are estimates and may vary due to:

• Product availability
• Customisation or bespoke requirements
• Shipping location
• Courier delays
• Weather conditions
• Public holidays
• Transportation disruptions
• Regulatory or security checks
• Unforeseen circumstances

For customised or bespoke eyewear, additional production time may apply.

3. SHIPPING LOCATIONS

Mak Eyewears may offer delivery across India and to selected international destinations, subject to product availability, logistics feasibility, applicable regulations, and shipping restrictions.

International orders may be subject to additional customs duties, taxes, import charges, or regulatory requirements applicable in the destination country.

Unless specifically stated otherwise, such charges are the responsibility of the customer.

4. HIGH-VALUE & PRECIOUS-METAL PRODUCTS

Certain Mak Eyewears products may contain 24K Gold-Plated, 18K Solid Gold, or 925 Sterling Silver materials.

For such products, we may use additional security, verification, packaging, and delivery procedures.

Where applicable, orders may require:

• Additional verification
• Signature upon delivery
• Identity or order verification
• Special handling
• Secure packaging
• Restricted delivery arrangements

These measures are intended to protect both the customer and Mak Eyewears.

5. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• House/building number
• Street/locality
• City
• State
• PIN/ZIP code
• Valid phone number

Mak Eyewears will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

6. DELIVERY ATTEMPTS

Our authorised logistics partner may make multiple delivery attempts according to its operational procedures.

If a shipment cannot be delivered because the customer is unavailable, provides incorrect information, refuses delivery, or otherwise prevents delivery, additional delivery charges or other consequences may apply where permitted.

7. INSPECTION AT DELIVERY

Customers are strongly advised to inspect the outer package carefully at the time of delivery.

If the package appears:

• Opened
• Torn
• Damaged
• Tampered with
• Re-sealed
• Significantly compromised

please record the condition and, where possible, refuse the delivery or immediately contact Mak Eyewears.

8. IMPORTANT — RECORD THE COMPLETE UNBOXING

For your protection and ours, we strongly recommend recording a continuous, unedited video of the complete unboxing process.

The recording should begin before opening the package and clearly show:

1. The shipping label
2. The complete outer packaging
3. Seals and security packaging, where applicable
4. The opening process
5. The product
6. Accessories
7. Certificates/documentation, where applicable
8. The condition of the product

Please do not stop or edit the recording during the unboxing process.

An unboxing video may be required when investigating claims relating to damage, tampering, missing items, or delivery discrepancies.

9. DAMAGED PRODUCT

If a product arrives damaged, the customer should notify Mak Eyewears as soon as possible and preferably within 24 hours of delivery.

The customer may be asked to provide:

• Order number
• Photographs
• Complete unboxing video
• Photographs/video of the outer package
• Description of the issue
• Other information reasonably required for investigation

All claims will be reviewed before a resolution is determined.

Please refer to our Return & Refund Policy for further information.

10. MISSING ITEMS

If any product, accessory, certificate, or other item listed as included with the order appears to be missing, please contact us promptly.

We may request photographs, the complete unboxing video, packaging information, and other relevant documentation to investigate the matter.

11. LOST OR DELAYED SHIPMENTS

Once an order has been handed over to an authorised logistics provider, delivery may be affected by circumstances outside our reasonable control.

If a shipment is delayed, lost, or otherwise affected, Mak Eyewears will reasonably assist in coordinating with the logistics provider and investigating the shipment.

Any resolution will be subject to the circumstances of the shipment and applicable law.

12. CUSTOMS & INTERNATIONAL DELIVERY

For international shipments, the customer may be responsible for:

• Customs duties
• Import taxes
• Local taxes
• Customs clearance charges
• Other government-imposed charges

Mak Eyewears cannot guarantee that a shipment will be cleared by customs in every destination country.

Customers are responsible for ensuring that the ordered product may legally be imported into their destination country.

13. DELIVERY TO THIRD PARTIES

If the customer authorises another person, family member, employee, security guard, receptionist, or other person to receive the shipment, delivery to that authorised recipient may be treated as delivery to the customer, subject to applicable law and the logistics provider’s procedures.

14. CHANGE OF DELIVERY ADDRESS

Customers should contact Mak Eyewears as soon as possible if they need to change their delivery address.

Once an order has been dispatched, address changes may not always be possible and may be subject to additional charges or courier restrictions.

15. DELIVERY REFUSAL

Customers should not refuse delivery merely because of a change of mind or preference.

Because our products may be premium or precious-metal products, refusing a shipment may result in additional logistics, handling, or return-to-origin charges where applicable.

Any refund or further action will remain subject to our Return & Refund Policy and applicable law.

16. DELIVERY CONFIRMATION

Delivery may be confirmed through methods used by our authorised logistics partners, including:

• Delivery confirmation
• Signature
• OTP
• Photograph
• Digital confirmation
• Other verification methods

Such records may be retained for security, fraud prevention, and dispute-resolution purposes, subject to applicable law.

17. FORCE MAJEURE

Mak Eyewears shall not be responsible for delivery delays caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Floods
• Fire
• Severe weather
• War
• Government restrictions
• Strikes
• Transportation disruptions
• Internet or communication failures
• Security incidents
• Customs restrictions
• Logistics partner disruptions
• Other unforeseen events

We will make reasonable efforts to minimise the impact of such events.

18. FRAUD PREVENTION

For high-value orders, Mak Eyewears may conduct additional verification before dispatch.

We reserve the right, subject to applicable law, to hold, cancel, or decline an order where there are reasonable grounds to suspect:

• Fraud
• Payment misuse
• Identity misuse
• Unauthorised transactions
• Suspicious activity
• Other security concerns

19. CONTACT US

For shipping and delivery enquiries:

Mak Eyewears Pvt. Ltd.
Website: www.makeyewears.com
Email: support@makeyewears.com
Phone: +91-9310474141

Please keep your order number available when contacting our team.

20. POLICY UPDATES

Mak Eyewears may update this Shipping & Delivery Policy from time to time to reflect changes in our services, logistics arrangements, security procedures, or applicable laws.

The updated version will be published on this page with the revised effective date.

Mak Eyewears — Delivered with Care. Crafted for Distinction.