Effective Date: 20 August 2026
At Mak Eyewears, every frame is created with a commitment to quality, precision, craftsmanship, and lasting performance. This Warranty Policy explains the warranty coverage applicable to eligible Mak Eyewears products purchased through our authorised channels.
1. WARRANTY COVERAGE
Eligible Mak Eyewears products are covered against manufacturing defects in materials and workmanship, subject to the terms and conditions of this policy.
Warranty coverage may include, where applicable:
- Manufacturing defects in the frame
- Structural defects resulting from manufacturing
- Defects in hinges or frame components caused by manufacturing
- Manufacturing-related finishing defects
- Other defects specifically covered by the product warranty
The exact warranty coverage may vary depending on the product, collection, material, and purchase terms.
2. PRECIOUS-METAL COLLECTIONS
Mak Eyewears offers collections featuring:
- 24K Gold-Plated Eyewear
- 18K Solid Gold Frames
- 925 Sterling Silver Eyewear
Because precious materials can have different characteristics and care requirements, warranty coverage may vary by collection.
The warranty does not mean that precious-metal finishes are immune to normal wear, environmental exposure, or accidental damage.
3. WARRANTY PERIOD
The applicable warranty period will be communicated with the product, order confirmation, warranty documentation, or other applicable product information.
The warranty begins from the date of purchase, unless otherwise specified in writing by Mak Eyewears.
4. WHAT IS NOT COVERED
The warranty does not normally cover damage or deterioration caused by:
- Accidental impact
- Drops or crushing
- Scratches
- Improper handling
- Misuse
- Negligence
- Normal wear and tear
- Exposure to chemicals
- Perfume or cosmetic products
- Cleaning agents or solvents
- Excessive heat
- Water or moisture damage, where applicable
- Unauthorised modifications
- Unauthorised repairs
- Bending or reshaping
- Improper storage
- Damage caused by pets or children
- Loss or theft
- Cosmetic changes resulting from ordinary use
5. GOLD-PLATED EYewEAR
For 24K Gold-Plated Eyewear, the gold plating is a premium surface finish.
Over time, normal use, friction, perspiration, chemicals, cleaning products, or environmental exposure may affect the appearance or finish.
Such natural wear of plating is generally not considered a manufacturing defect, unless the applicable product warranty specifically states otherwise.
Customers should follow the recommended Product Care instructions.
6. SOLID GOLD FRAMES
For 18K Solid Gold Frames, the underlying frame material is genuine solid gold as specified for the relevant product.
However, scratches, dents, deformation, accidental damage, or damage caused by improper handling are not considered manufacturing defects and are generally excluded from warranty coverage.
7. STERLING SILVER EYEWEAR
For 925 Sterling Silver Eyewear, natural tarnishing or changes in surface appearance may occur over time due to exposure to air, moisture, perspiration, cosmetics, chemicals, or environmental conditions.
Normal tarnishing is not considered a manufacturing defect.
Appropriate cleaning and care should be followed as recommended by Mak Eyewears.
8. WARRANTY CLAIM PROCESS
To submit a warranty claim, please contact:
Email: support@makeyewears.com
Phone: +91-9310474141
Please provide:
- Order number
- Purchase date
- Customer name
- Contact details
- Product details
- Description of the issue
- Clear photographs/videos of the product
- Proof of purchase
- Warranty documentation, where applicable
Our team may request additional information or ask the customer to send the product for inspection.
9. INSPECTION & VERIFICATION
All warranty claims are subject to inspection and verification by Mak Eyewears or an authorised service representative.
A product will be considered eligible for warranty service only if the reported issue is determined to be a covered manufacturing defect.
Submission of a claim does not automatically guarantee approval.
10. WARRANTY RESOLUTION
If a warranty claim is approved, Mak Eyewears may, at its discretion and subject to applicable law:
- Repair the product
- Replace the defective component
- Replace the product with an equivalent or comparable product
- Provide another appropriate resolution
The specific resolution will depend on the nature and extent of the defect, product availability, and applicable warranty terms.
11. REPAIR & SERVICE
Where repair is possible, Mak Eyewears may attempt to restore the product to an appropriate functional condition.
Repair may involve replacement of certain components or professional servicing.
For precious-metal frames, repair methods may vary depending on the material, construction, and nature of the damage.
12. CUSTOM & BESPOKE PRODUCTS
Customised and bespoke eyewear is covered only against eligible manufacturing defects, subject to the applicable warranty terms.
Changes requested by the customer after production, accidental damage, misuse, or alterations made by third parties are not covered.
13. UNAUTHORISED REPAIRS
Any repair, modification, polishing, plating, adjustment, alteration, or other intervention performed by an unauthorised person or third-party service provider may void the applicable warranty to the extent permitted by law.
Customers should contact Mak Eyewears before arranging any repair.
14. TRANSFER OF WARRANTY
Unless expressly stated otherwise, warranty coverage is associated with the original purchase and may not automatically transfer to another person.
Any transfer of warranty will be subject to Mak Eyewears’ approval and applicable law.
15. PROOF OF PURCHASE
A valid proof of purchase may be required to process a warranty claim.
Mak Eyewears may decline a warranty request where sufficient proof of purchase or product authenticity cannot reasonably be established, subject to applicable law.
16. AUTHENTICITY
Warranty services apply only to genuine Mak Eyewears products purchased through Mak Eyewears or an authorised sales channel.
Products purchased from unauthorised sources, counterfeit products, or products that cannot reasonably be verified as genuine may not be eligible for warranty service.
17. WARRANTY & RETURN POLICY
Warranty coverage is separate from our Return & Refund Policy.
A product may be eligible for warranty service where a verified manufacturing defect exists, even though general returns or refunds are not accepted.
Any applicable statutory or consumer rights remain unaffected.
18. LIMITATION OF WARRANTY
To the extent permitted by applicable law, this warranty covers only the specific defects and products described in the applicable warranty terms.
Nothing in this policy is intended to exclude or restrict any warranty, guarantee, consumer right, or remedy that cannot legally be excluded or restricted.
19. CUSTOMER CARE & PRODUCT MAINTENANCE
Customers are responsible for following recommended care and maintenance instructions.
Proper storage, cleaning, handling, and regular professional servicing where appropriate can help maintain the appearance and performance of premium eyewear.
20. POLICY UPDATES
Mak Eyewears may update this Warranty Policy from time to time to reflect changes in products, services, warranty arrangements, or applicable legal requirements.
The latest version will be published on this website with the revised effective date.
21. GOVERNING LAW
This Warranty Policy shall be governed by the laws of India, subject to applicable consumer protection and other mandatory legal requirements.
22. JURISDICTION
Subject to applicable law and the jurisdiction of any competent statutory or consumer forum, disputes relating to this Warranty Policy or warranty services shall be subject to the jurisdiction of the competent courts having jurisdiction in Ghaziabad, Uttar Pradesh, India.
Nothing in this clause is intended to restrict any mandatory consumer right or legal remedy available under applicable law.
23. CONTACT US
Mak Eyewears
Website: www.makeyewears.com
Email: support@makeyewears.com
Phone: +91-9310474141
Mak Eyewears — Crafted with Precision. Made to Endure.
