FREQUENTLY ASKED QUESTIONS

Yes. Our gold eyewear collections are crafted using genuine gold materials, depending on the collection. Each product clearly specifies whether it is 24K Gold-Plated or 18K Solid Gold.

Yes. Eligible gold products are accompanied by appropriate authenticity and material documentation, providing customers with greater confidence in their purchase.

You can verify the authenticity and purity of eligible gold jewellery/frames through the applicable BIS/HUID verification process and supporting documentation provided with the product.

Yes. Mak Oren has experience centres across India, where customers can explore our collections, experience the craftsmanship, and find the right fit.

Our experience centres are available across multiple locations in India. Contact our team to find the nearest experience centre.

Our premium collections include 24K Gold-Plated Eyewear, 18K Solid Gold Frames, and 925 Sterling Silver Eyewear.

Our frames are produced with a strong focus on precision craftsmanship, detailed finishing, and quality control. The exact manufacturing process may vary by collection.

Yes. Our designs are created with a balance of luxury, lightweight comfort, fit, and functionality, ensuring that sophistication does not come at the cost of comfort.

Yes. For selected collections, we offer bespoke and personalised eyewear options, subject to design and production requirements.

Our team can assist you with frame selection, fit, styling, and collection recommendations based on your preferences and requirements.

We recommend storing your eyewear in its protective case, using a soft microfiber cloth for cleaning, and avoiding harsh chemicals, perfumes, and abrasive materials.

Warranty coverage depends on the product and collection. Please refer to the warranty information provided with your purchase or contact our team for complete details.

Yes. Customers can contact our team to enquire about a private consultation or personalised experience at an available Mak Oren Experience Centre.

You can contact our team through the Contact Us section of our website. Our team will assist you with product information, experience-centre locations, customisation, and other enquiries.

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